Privacy Policy

1

Information we may collect

To provide an online casino service, Uptown Pokies Casino may collect information directly from you, automatically from your device and from service providers involved in operating the website. The information collected depends on how you interact with the site, which features you use and what information is required to meet account, security and legal requirements. We aim to collect information that is reasonably necessary for these purposes.

Account and contact information

When you register or contact us, we may handle information such as your name, date of birth, residential details, email address, telephone details, username, account credentials, preferences and communications with customer support. We may also record information about your account settings, responsible gaming preferences and requests you make through the website.

Verification and security information

We may request identity or age verification information, including copies of documents or other information used to confirm that an account belongs to the person using it. We may also handle information linked to fraud prevention, account security, responsible operation of the service and checks designed to identify unusual or potentially unauthorised activity.

Payment and transaction information

We may keep records of deposits, withdrawals, payments, gaming activity, account balances, transaction references and related correspondence. Payment providers may process payment card, bank or other payment details under their own privacy notices. We may receive information needed to confirm a transaction without necessarily receiving or storing all underlying payment credentials.

Device, usage and cookie information

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring pages, session information and dates or times of activity. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website use and help maintain security.

2

How we use information

Personal information may be used for the purposes described below. We will generally use information for the purpose for which it was collected, for a related operational purpose or where doing so is reasonably necessary for the secure and lawful operation of the service.

• Creating, administering and maintaining your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to enquiries and resolving complaints.
• Confirming age, identity and account information where verification is required.
• Detecting, preventing and investigating fraud, scams, money laundering, cyberattacks, account takeover and other harmful or unauthorised activity.
• Protecting the website, our players, service providers and business systems.
• Understanding how the website is used, testing features and improving performance, usability and security.
• Sending service messages about your account, transactions, security, changes to the website or other important operational matters.
• Sending promotional communications where permitted and where you have provided consent or another valid permission applies.
• Meeting applicable legal, regulatory, accounting, tax, court or law-enforcement requirements.

Some processing may be carried out using automated tools, such as systems that identify unusual activity or help assess whether an account requires further verification. Where appropriate, additional information may be requested before an account action is completed. We do not use personal information for unrelated purposes without an appropriate basis or, where required, your permission.

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Sharing, storage and security

Information may be shared with carefully selected service providers that help operate the website and support players. Depending on the service involved, these providers may assist with hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security, professional advice and record management. Providers should only use information as needed to deliver their services or meet their own legal obligations.

Information may also be disclosed where reasonably necessary to protect the rights, safety, property or security of players or the service, or where disclosure is required or permitted by applicable requirements. If a business change occurs, information may be transferred as part of a sale, restructuring, merger or similar transaction, subject to appropriate handling arrangements.

Personal information may be processed or stored in Australia or another country, depending on the systems and providers used to operate the service. Where information is handled across borders, reasonable steps should be taken to support appropriate security and privacy protections, while overseas recipients may also be subject to the requirements that apply in their location.

We use reasonable administrative, technical and organisational measures to help protect information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption where suitable, secure service providers and staff procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

We keep personal information only for as long as it is reasonably needed for the purposes explained in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified.

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Your choices and privacy rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact us to ask what information may be held about you, request access to it, ask for inaccurate or incomplete information to be corrected, or request deletion where the information is no longer required and there is no valid reason to retain it.

You may also withdraw consent to receive marketing communications at any time. Marketing emails may include an unsubscribe option, and you can contact us directly if you no longer want promotional messages. Withdrawing marketing consent will not normally affect essential account, security, transaction or service communications. It may also not affect processing that is required for verification, fraud prevention, legal compliance or other legitimate operational purposes.

How to make a data request

For access, correction, deletion or marketing consent requests, email support@uptownpokiescasino.best. Please describe your request clearly and include enough information for us to identify your account. We may need to verify your identity before providing information, changing account records or completing a deletion request. This helps prevent personal information from being disclosed to the wrong person.

We will review and respond to requests within a reasonable period, subject to the nature of the request, any applicable requirements and the need to protect other people’s information. A request may be limited or declined where information must be retained, disclosure would affect another person, processing is needed for security or legal reasons, or another valid exception applies. If we cannot fulfil a request in full, we will aim to explain the reason.

Cookies and browser controls

Cookies are small files or similar technologies placed on a device when a website is visited. Some are necessary for account access, security and core website functions. Others may help remember choices, measure performance or understand how visitors use the site. You can manage, block or delete cookies through your browser settings. Restricting cookies may affect some website features, account functions or the way the service operates.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will be made available on this page, with the latest update shown where appropriate. Players should review the policy from time to time. If a change is significant, reasonable steps may be taken to draw attention to it through the website or an account communication.