Terms & Conditions

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Uptown Pokies Casino. They apply to the website, related services, games, account functions, promotions and other features made available through the platform. If you do not agree with any part of these terms, you must not use the website or its services.

The operator may update, replace or amend these terms when reasonably necessary. Changes may reflect legal requirements, changes to the services, security considerations or operational needs. The latest version published on the website will apply from the stated effective date, or, where no date is shown, from the time it is published. You should check this page regularly. Continuing to use the website after an update means that you accept the revised terms.

Access to the website is provided on an availability basis. The operator may suspend, restrict, modify or discontinue any part of the website for maintenance, security, legal compliance or other operational reasons. Nothing in these terms removes any rights you may have under applicable Australian consumer law.

Eligibility and lawful use

• You must be at least 18 years old, or older where a higher minimum age applies to you by law.
• You must be legally permitted to access and use online gambling services in the place where you are located.
• You must provide information that is accurate, current and complete when requested.
• You must use the website only for lawful purposes and in accordance with these terms.
• You must not use the website on behalf of another person or allow another person to use your account.
• You must not attempt to bypass location, identity, security or account controls.
• You must not access the website from a jurisdiction where online gambling services are prohibited.

The operator may refuse access, suspend an account or limit services where it reasonably believes that a user is underage, located in a restricted jurisdiction, providing inaccurate information, breaching these terms or creating a risk to the platform or other users.

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2. Accounts, verification and transactions

Some features may require you to create a personal account. You are responsible for keeping your login details confidential and for all activity conducted through your account. You must notify the operator promptly if you believe that your account has been accessed without permission, your credentials have been lost, or any account information is incorrect.

Only one account may be held by each person unless the operator expressly agrees otherwise. Accounts must not be created for another individual, jointly operated, transferred, sold or used to disguise the identity of the actual user. You must not permit another person to play or transact through your account.

The operator may conduct checks before or after account registration and may request documents or information to confirm identity, age, location, payment ownership or source of funds. Verification information must be genuine, legible and supplied within any reasonable timeframe requested.

During a review, access to some account functions, including deposits, gameplay or withdrawals, may be restricted. If requested information is not supplied, cannot be verified or indicates a breach of these terms, the operator may suspend or close the account in accordance with applicable law.

Deposits and withdrawals

You may only use payment methods that are registered in your name or that you are authorised to use. A deposit must be made for the purpose of using the services and must not be used to test, abuse or interfere with payment systems. The operator may reject, reverse or review a transaction where required for security, fraud prevention, compliance or technical reasons.

You should check the amount and destination of every transaction before confirming it. Deposit availability, processing steps, minimum or maximum amounts and any applicable fees will be shown through the relevant payment or account area where applicable. Processing may depend on the payment provider, verification status, banking arrangements and other factors outside the operator’s direct control.

Withdrawals may be subject to account verification, payment checks, anti-fraud procedures and any applicable game or promotion rules. Funds will generally be returned using an eligible method associated with the account, subject to lawful requirements and practical payment limitations. You remain responsible for checking with your financial institution whether gambling transactions are permitted and whether additional charges apply.

You must not deposit money that you cannot afford to lose. Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover previous losses.

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3. Games, promotions and prohibited conduct

Games are subject to the rules displayed for the relevant game. You should read those rules before playing, including information about how bets are placed, how outcomes are determined and how any winnings are calculated. Game results are determined by the applicable game systems and their recorded outcomes.

In the event of a technical error, display error, interruption or incorrect account record, the operator may investigate the affected activity and correct the record where appropriate. You are responsible for checking your balance, bets and transaction history and for reporting any apparent error as soon as reasonably possible.

Delays, interruptions, device problems, internet faults and software incompatibility may affect access to the website. The operator does not guarantee that the website or every game will always be available, uninterrupted or free from errors.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be offered from time to time. Each offer is subject to its own terms, including eligibility, qualifying activity, expiry, wagering or turnover requirements, game restrictions, withdrawal conditions and any other stated limitations. The terms shown with an offer apply in addition to these general terms.

Unless an offer expressly states otherwise, promotions may be limited to one per person, household, device, payment method or other relevant identifier. The operator may withdraw or amend an offer where there is a genuine error, suspected abuse, technical issue or legal requirement. Promotional benefits may be cancelled where they have been obtained through multiple accounts, automated activity, collusion, payment misuse or other unfair conduct.

Unacceptable activity

• Using software, devices, scripts or methods intended to manipulate games, transactions or account functions.
• Interfering with the website, introducing malicious code or attempting to gain unauthorised access.
• Using stolen, fraudulent or unauthorised payment details.
• Colluding with other users or attempting to obtain an unfair advantage.
• Engaging in fraud, money laundering, identity misuse or any other unlawful activity.
• Circumventing a suspension, self-exclusion measure, deposit limit or other responsible gambling control.
• Publishing or transmitting material that is abusive, misleading, unlawful or harmful to the website or its users.

Where prohibited conduct or a serious breach is suspected, the operator may investigate, suspend access, cancel affected activity, withhold or recover benefits, and take other action permitted by law. Any action will be handled in accordance with applicable legal and regulatory obligations.

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4. Privacy, responsible gambling and liability

Privacy and communications

Personal information is handled in accordance with the Uptown Pokies Casino Privacy Policy. You should read that policy to understand what information may be collected, why it is used, how it may be shared and the choices available to you. The operator may contact you about account administration, security, verification, transactions, service updates and other matters connected with your use of the website. Marketing communications may be managed through the options provided where available.

Responsible gambling

Uptown Pokies Casino supports informed and responsible gambling. Set a budget and time limit before you begin, take regular breaks, and never gamble while distressed, impaired or under pressure. Do not chase losses, borrow money to gamble or treat gambling as a source of income.

• Use available account limits, time-outs or self-exclusion tools if gambling is becoming difficult to control.
• Contact a qualified gambling support service or health professional if gambling is affecting your finances, relationships, work or wellbeing.
• Ask someone you trust to help you maintain limits and avoid access when you have chosen to take a break.
• If you believe you have a gambling problem, stop playing and seek support rather than trying to recover losses.
• Keep gambling separate from essential household spending and other financial commitments.

Liability and applicable law

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, including internet or telecommunications failures, payment provider issues, device faults, cyber incidents or interruptions caused by maintenance. Nothing in these terms excludes, restricts or modifies a guarantee, condition, right or remedy that cannot lawfully be excluded under applicable Australian law.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

These terms are governed by the laws that apply to the relevant service and user, subject to any mandatory consumer protections and other rights that cannot lawfully be excluded. If you have a question, complaint or concern about these terms, use the support or contact options made available on the Uptown Pokies Casino website.