Responsible Gaming

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and the outcome of each game is determined by chance or by the applicable game rules. Previous results do not change the likelihood of future results. A losing session does not mean a win is due, and a winning session does not guarantee future success.

Only use funds that are available for leisure after essential expenses have been paid. Do not use money set aside for rent, bills, food, education, healthcare or other important needs. You should also avoid using borrowed money, credit intended for essential expenses or money belonging to someone else. If gambling could affect your financial commitments, it is time to stop and seek support.

Practical habits for safer play

• Decide how much time and money you can spend before starting a session.
• Set a personal spending limit and treat it as a maximum, not a target.
• Keep gambling separate from household budgets and essential expenses.
• Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
• Do not chase losses by increasing bets or continuing to play for longer.
• Do not gamble to recover money, change your mood or escape from personal problems.
• Keep your account information secure and do not allow other people to use your account.
• Review your gambling activity regularly so you understand how much time and money you are spending.

A limit can be helpful only when you respect it. If you reach a limit, stop playing rather than looking for ways around it. Gambling should fit comfortably within your life and should not interfere with work, study, relationships, sleep or other responsibilities.

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Tools to help you stay in control

Uptown Pokies Casino may provide account and play-management features designed to support safer gambling. Depending on what is available for your account and location, these features may include deposit limits, spending limits, session or time reminders, activity statements, reality checks, temporary breaks or account closure. Availability and operation can vary, so review the information shown in your account and the applicable terms.

Using limits and breaks

Choose limits before you begin playing and consider setting them at a level that is comfortably below the maximum you could afford. A lower limit gives you more protection if your circumstances change or your emotions affect your decisions. Time reminders can help you notice how long you have been playing, while activity records can help you review deposits, withdrawals and play over a selected period.

If you feel that a short break would be useful, use any available temporary break option and do not create another account to continue gambling. For a stronger interruption, consider requesting account closure or self-exclusion where those options are available. A break is not a failure. It is a practical step that can give you time to reflect and decide what is right for you.

Self-assessment questions

Ask yourself the following questions honestly. One answer does not establish a problem, but several concerns may indicate that you should stop and seek support:

• Do I spend more money or time gambling than I planned?
• Have I tried to cut back or stop but found it difficult?
• Do I think about gambling frequently when I am not playing?
• Do I gamble to manage stress, sadness, boredom or other emotions?
• Have I hidden or minimised my gambling from family, friends or other people?
• Have I borrowed money, sold possessions or missed important payments because of gambling?
• Do I chase losses by increasing my stake or playing for longer?
• Has gambling affected my relationships, work, study, sleep or wellbeing?
• Do I feel restless or irritable when I try to stop?
• Would someone close to me be concerned about my gambling?

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Recognising risk and getting support

Problem gambling can affect people from any background and may develop gradually. Warning signs can include spending more than intended, needing to gamble with larger amounts, repeatedly trying to recover losses, hiding gambling activity, feeling unable to stop, or experiencing financial, personal or emotional difficulties linked to gambling. You do not need to wait for a crisis before asking for help.

If gambling no longer feels enjoyable or is causing concern, stop playing and speak with someone you trust. This could be a partner, family member, friend, doctor, counsellor or qualified financial counsellor. Independent gambling support services in Australia can provide confidential information, counselling and practical guidance. Search for a current service available in your state or territory, or visit an official Australian government or health service website for reliable support options.

Financial stress can make gambling concerns feel more difficult to manage. A qualified financial counsellor may help you understand your options and prepare a plan for bills, debts and other commitments. Avoid services that promise guaranteed gambling wins, quick recovery of losses or risk-free profits. No system, strategy or tip can remove the risk involved in gambling.

If you feel at immediate risk of harming yourself or another person, contact emergency services or an appropriate crisis support service in your area without delay. Your safety is more important than any gambling account or financial loss.

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Our safer gambling approach

Uptown Pokies Casino aims to provide clear information about gambling risks and the tools available to help players make informed decisions. We may use account checks, age and identity verification, transaction monitoring and other measures required by applicable rules. These processes can help protect accounts and support the integrity of the service, but they cannot remove all gambling-related risk.

Players are responsible for providing accurate information, maintaining their account securely and following the applicable terms. You should not play on behalf of another person, allow another person to use your account or attempt to avoid a limit, break or account restriction. If your personal circumstances change, review your settings and consider whether continuing to gamble is appropriate.

Gambling is not suitable for everyone. You must meet the legal age and location requirements that apply to you before using an online gambling service. If you are under the legal gambling age, do not register, deposit or play. Parents and guardians should use suitable device, payment and account controls to help prevent access by minors.

Before your next session

1. Check that you are legally permitted to gamble and that you are in an allowed location.
2. Decide your maximum budget and playing time before opening a game.
3. Make sure the money you use is not needed for essentials or obligations.
4. Enable any suitable deposit, spending or time limits available to you.
5. Play only when you are calm, alert and able to make clear decisions.
6. Stop when you reach your limit, when the session ends or when gambling stops being enjoyable.
7. Review your activity and take a break if your gambling is becoming difficult to control.
8. Seek independent support early if you have any concerns.

If you have questions about responsible gaming tools or want to discuss an account restriction, use the support options available on the Uptown Pokies Casino website. We will provide general information about the relevant process, but we cannot offer medical, legal or financial advice. For specialist help, contact an independent Australian support or counselling service.