Betting Rules

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1. General betting conditions

By opening or using an account with Uptown Pokies Casino, you agree to follow these Betting Rules together with the website's general terms and conditions, privacy information, responsible gaming guidance and any rules displayed for a particular game, market or promotion. If there is a difference between general information and a game-specific rule, the game-specific rule may apply to that wager. Players should review the applicable information before confirming a bet.

You are responsible for making sure that online gambling is lawful for you in the place where you are located. Australian players should consider the laws and restrictions that apply in their state or territory and should only use services that are available to them lawfully. Uptown Pokies Casino does not encourage anyone to breach local law. Access may be restricted where online gambling or a particular product is not permitted.

An account must be used only by the person to whom it is registered. You must provide information that is accurate, current and complete when requested. You must not allow another person to use your account, place bets on your behalf, or access your login details. You are responsible for keeping passwords and other security information private and for notifying the operator if you believe your account has been accessed without permission.

• Players must meet the minimum legal age and any other eligibility requirements that apply.
• One person must not create or control accounts for other people or use multiple accounts to obtain an improper advantage.
• Account information may need to be verified before betting, withdrawals or continued access are permitted.
• The operator may refuse, suspend, restrict or close an account where required by law, security procedures, responsible gaming measures or the applicable terms.
• Players must not use the website for fraud, money laundering, unlawful activity, automated interference or any form of manipulation.

Accepting a wager

A bet is generally treated as accepted only when it has been received by the betting system and a confirmation or account record has been created. A selection entered but not confirmed may not constitute a valid wager. Players should check the details shown before confirming, including the game, selection, stake, odds or relevant terms. If a bet is not accepted, the stake should remain available in accordance with the account record.

Once accepted, a wager normally cannot be changed or cancelled unless the applicable rules expressly allow it. You should review every bet carefully before submission. If a technical issue causes a bet to be duplicated, recorded incorrectly or accepted after an event has started when it should not have been, the operator may review and correct the record in line with the relevant rules and applicable law.

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2. Game outcomes and settlement

Casino games and other betting products are settled using the outcome recorded by the relevant game system, event source or official result process. Results are not determined by previous wins or losses. Where a game uses random outcomes, each round is determined by the system used for that game, subject to applicable testing, monitoring and operational controls. Players should not assume that a particular result is due because other results have occurred.

The rules shown with a game explain how the game operates, which outcomes qualify as winning outcomes and how returns are calculated. They may also explain minimum or maximum stakes, features, rounds, interruptions, progressive elements, void conditions and other relevant matters. If you are unsure how a game works, do not place a wager until you have reviewed its information.

• A winning wager is settled according to the applicable game rules and the terms displayed when the wager is placed.
• A losing wager is deducted from the available balance in the normal course of account processing.
• A voided or cancelled wager is handled according to the reason for the void and the applicable product rules.
• Where an event or game is interrupted, abandoned, postponed or materially changed, the relevant rules determine whether a wager is settled, voided or held.
• Official results or the result produced by the applicable game system may be used even if an informal source reports something different.
• Obvious errors, duplicated transactions, malfunctioning games or incorrect prices may be reviewed and corrected where permitted.

Errors and technical issues

The website and betting systems may occasionally be affected by maintenance, connectivity problems, software faults or other events outside reasonable control. If a technical problem affects a wager, balance or result, the operator may investigate the relevant records and take reasonable corrective action. Players should not attempt to exploit a suspected error and should report it through the available support process.

System records, transaction histories and game logs may be used to investigate disputes and confirm what occurred. A displayed balance may not always be final while a transaction is being processed. Players should keep their own records and check their account history regularly.

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3. Deposits, withdrawals and account balances

Deposits and withdrawals are subject to the payment methods, verification checks and account conditions available at the time. Only payment methods permitted by the operator may be used, and a payment method should normally belong to the account holder. The operator may request information to confirm identity, ownership of funds or the source of a payment before processing account activity.

Players should check the payment information shown before confirming a transaction. Processing times can depend on the payment method, account verification, banking processes, public holidays, fraud checks and other operational factors. Any applicable fees, minimums, maximums or special conditions will be shown in the relevant account or payment information rather than assumed from these general rules.

• Do not deposit money that you cannot afford to lose or use for essential living costs.
• Do not use a payment method without the owner's permission.
• Keep transaction confirmations and account records where possible.
• Notify the operator promptly if a transaction appears incorrect, unauthorised or duplicated.
• Withdrawals may be paused while identity, security, responsible gaming or payment checks are completed.
• Promotional funds, bonus credits or other restricted balances may be subject to separate terms before withdrawal.

Account review and closure

An account may be reviewed where activity appears unusual, information cannot be verified, a payment is reversed, the account may have been compromised, or the operator must meet legal or compliance obligations. During a review, access to betting or withdrawals may be limited. Players should respond accurately to reasonable requests and should not open another account to avoid a restriction.

You may request account closure or use available responsible gaming controls at any time. Closure does not remove obligations relating to wagers already placed, outstanding verification, disputed transactions or any other matter that arose before closure. Any remaining balance will be dealt with under the applicable terms and verification requirements.

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4. Responsible play, complaints and rule changes

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget and time limit before playing, keep gambling separate from essential spending, and take regular breaks. Never chase losses, borrow money to gamble, or play when affected by alcohol, drugs, stress or other circumstances that may affect judgement.

• Use deposit, wagering, loss, session or time controls where they are available.
• Stop playing if gambling is causing financial, personal, work or relationship problems.
• Consider self-exclusion or account closure if you need a longer break.
• Talk to a trusted person or an independent gambling support service if you are concerned about your play.
• If you are under the legal age or are not permitted to gamble, do not use the website.

If you have a question about a wager, account transaction or rule, contact customer support through the contact options displayed on the website. Include relevant information such as the account reference, date, game or transaction details, while avoiding the unnecessary submission of sensitive personal information. Complaints are reviewed using the available account and system records, and further information may be requested.

These Betting Rules may be updated to reflect changes to products, systems, legal requirements, security procedures or responsible gaming practices. The current version published on the website applies from the stated effective date or, where no date is shown, from publication. You should review the rules periodically and before placing wagers. If you do not understand a term, seek clarification before continuing to play.

Nothing in these general rules is intended to limit any rights or protections that cannot lawfully be excluded. Where a specific product rule, promotion term or applicable law provides a different requirement, that requirement may apply to the relevant activity. By continuing to use Uptown Pokies Casino, you acknowledge that you have had the opportunity to read and understand the rules relevant to your betting activity.